FAQ
Common questions about West End musicals in London
FAQs
Booking & cancellation
How do I book musical tickets? +
On the page for your show, which you find on the home page. Choose the date, performance and seat there. You book and pay with Headout.
Can I cancel or change my tickets? +
No. The musical tickets cannot be cancelled or changed. Check the date, time and seats before you pay.
Do I need to print my ticket? +
No. For most shows your voucher arrives by email; you do not need to print it, but bring a valid photo ID. For Six, the theatre sends your e-ticket details 48 hours before the performance.
Who do I contact about my booking? +
Headout, where you booked. Their customer service helps with questions about your voucher and your booking.
Theatres & getting there
Where are the musicals on? +
Eight of the ten shows play in Theatreland, the heart of the West End around Piccadilly Circus, Covent Garden and the Strand. Hamilton and Wicked play by Victoria station. Addresses under Plan your visit.
Which Tube station do I need? +
Piccadilly Circus, Leicester Square, Covent Garden, Charing Cross or Tottenham Court Road for the West End theatres, Victoria for Hamilton and Wicked. Each show page names the nearest station. More under Plan your visit.
When do doors open? +
45 minutes before the start for Les Misérables, Hamilton, Mamma Mia! and The Book of Mormon, 90 minutes before for The Lion King and Wicked. Allow time for the bag checks at the entrance.
Can I bring a large bag? +
Usually not. Most of the theatres ask you not to bring large bags or suitcases, and bags are checked at the entrance. More under Plan your visit.
Shows
How long are the shows? +
Between about 2 hours 20 minutes and 2 hours 50 minutes including an interval for most shows. Six lasts about 80 minutes without an interval.
What age are the shows suitable for? +
Mamma Mia! from 5, The Lion King and Matilda from 6, Les Misérables and Wicked from 7, The Phantom of the Opera from 8, Hamilton and Six from 10, Moulin Rouge! from 12. The Book of Mormon carries a parental advisory for explicit language. More under Plan your visit.
Which shows have been running the longest? +
Les Misérables has been in London since 1985, and The Phantom of the Opera opened at His Majesty's Theatre in 1986 and still plays there.
Any more questions?
Each show page answers the questions about its show, right next to the calendar.